Question 1

I would like to exchange an item, how does it work?

Accepted Answer

You can request a size or color exchange depending on availability. Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective item.

Question 2

What are the return conditions?

Accepted Answer

Returned items must be unworn, unwashed, undamaged, and returned with their original tags. Products showing signs of use (stains, odors, or damage) will not be accepted.

Question 3

Can I modify or cancel my order?

Accepted Answer

If your order has not yet been shipped, it may still be possible to modify or cancel it. Please contact us as soon as possible via our contact form.

Question 4

How do I make a return?

Accepted Answer

If a product does not suit you, you may request a return within 14 days after receiving your order. Simply contact our customer service to obtain the return instructions. Once the product has been received and inspected, we will proceed with a refund or exchange.

Question 5

What are the delivery times?

Accepted Answer

Standard delivery in mainland France takes 3 to 5 business days. European delivery usually takes 5 to 8 business days. You will receive a tracking number by email once your order is shipped.

Question 6

Is delivery free?

Accepted Answer

Delivery is free in mainland France for orders over €80. Below this amount, shipping costs are calculated at checkout depending on the chosen delivery method.

Question 7

Do you deliver internationally?

Accepted Answer

Yes, we deliver throughout the European Union. Costs and times vary depending on the destination country. Details are shown at checkout after entering your address.

Frequently Asked Questions